Effective date: July 3, 2025

1  Who we are

CementWorks LLC (“CementWorks,” “we,” “our,” or “us”) provides foundation-repair and related services in the west-Chicago area. We operate the website cementworksllc.com. CementWorks is a sister brand of OC Property Solutions. cementworksllc.com

Registered address
CementWorks LLC
12010 South Aero Drive, Suite 3
Plainfield, IL 60585, USA

Contact: info@ocpropertysolutions.com | +1 630-420-1668 cementworksllc.com

2  Information we collect

• Information you provide:
  
  • Examples: Name, email, phone, message text
  • Source/Method: Contact form, quote form
  Commercial data:
  • Examples: Service address, project details
  • Source/Method: Direct calls, email threads
  Device/usage data:
  • Examples: IP address, browser type, pages viewed, time-on-page
  • Source/Method: Webflow hosting logs, Google Analytics cookies
  Marketing data:
  • Examples: Referral source, ad clicks
  • Source/Method: Google Ads / Meta Pixel (if enabled)

We do not knowingly collect information from children under 13.

3  Why we use your information

• Respond to inquiries and provide quotes
• Schedule and deliver on-site services
• Send maintenance reminders or promotional updates (opt-out anytime)
• Improve site performance and customer experience
• Detect, investigate, and prevent fraud or misuse
• Meet legal or insurance obligations

4  Legal bases

When applicable under GDPR, we rely on:

1. Contract necessity – answering your request or performing agreed work.
2. Legitimate interests – network security, marketing to existing clients.
3. Consent – optional email marketing cookies.
4. Legal obligation – tax, insurance, and safety records.

5  Sharing and disclosure

We share data only as needed with:

• OC Property Solutions and vetted trade partners to finish your project.
• Service providers – Webflow (hosting), Google Analytics, email and phone vendors.
• Regulators or courts when required by law, warrant, or to defend our rights.

We never sell or rent personal data.

6  Cookies & tracking

The site uses first-party cookies for session management and Google Analytics for anonymous usage metrics. Third-party marketing pixels may be active on ad landing pages. You can disable cookies in your browser; core site functions will still work.

7  Data retention

• Inquiry records: 24 months after last contact.
• Project files & invoices: 7 years (tax & warranty reasons).
• Analytics logs: 26 months (Google default) then aggregated.

Data scheduled for deletion is removed from backups within 30 days.

8  Security

We employ HTTPS encryption, role-based access, and regular patching. No internet transmission is 100 % secure, so we cannot guarantee absolute safety.

9  Your rights

Depending on your location, you may:

• Access or download a copy of your data
• Correct inaccurate information
• Delete data we are not legally required to keep
• Object to marketing
• Restrict or transfer processing (GDPR/EU)
• Opt-out of “sales” or “sharing” (CCPA/CPRA – California residents)

Email info@ocpropertysolutions.com (or the address above) to exercise these rights. We will respond within 30 days.

10  International transfers

Our servers are in the United States. If you visit from another country, your data will move to, and be processed in, the US.

11  Third-party links

The blog and social-media icons may lead to sites we do not control. Please review their policies separately.

12  Changes

We will post any Privacy Policy changes here and update the “Effective date.” Material changes will be highlighted or emailed if we hold your address.

13  Governing law & dispute resolution

This Policy and any dispute between you and CementWorks are governed by the laws of the State of Illinois. Exclusive venue lies with the state courts of Will County, Illinois, or the U.S. District Court for the Northern District of Illinois.

14  Contact

Questions? Reach us at info@ocpropertysolutions.com or +1 630-420-1668, or mail the Registered Address above.

15  SMS Messaging Policy and Verbal Opt-In

CementWorks LLC collects opt-in for SMS communications verbally from customers. This occurs either:

• In person at our physical office or job site
• Over the phone during service-related calls

When a customer provides their phone number, our staff will ask if they would like to opt in to receive the following types of text messages:

• Billing notifications
• Appointment reminders
• Dispatch updates
• Job completion surveys

Customers are informed verbally that:

• Message and data rates may apply
• Message frequency may vary
• They can text HELP for support or more information
• They can text STOP to unsubscribe at any time, and no further messages will be sent
• Their phone number will not be shared with third parties for marketing or promotional purposes

By submitting a form or signing up for texts, you consent to receive text messages from CementWorks LLC at the number provided, including messages sent via auto dialer.

• Consent is not a condition of purchase
• Message & data rates may apply
• Message frequency varies
• You may unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent
• Reply HELP for help
• Your information will not be shared with third parties

Privacy Policy: cementworksllc.com/privacy-policy
Terms:  cementworksllc.com/terms-and-conditions

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